Terms of Service

Effective 11 November 2026. By creating an account or using Nexus Family Safety you agree to these terms. They are between you and Ecross Technologies Private Limited, India.

1. Who can use the app

You must be at least 18 years old and able to enter a binding agreement. By signing up you confirm this. The app is not for children.

2. What the app does

Nexus Family Safety lets people in a “circle” share their location with each other, records your trips, and alerts your circle when you reach or leave places or press SOS. How we handle your data is explained in the Privacy Policy.

3. Sharing only with consent

• Only add people who know about and agree to location sharing. Everyone in a circle can see who else is in it and can pause their own sharing at any time.
• You must not use the app to secretly track, monitor, stalk, harass or control anyone. The app is designed so that sharing is always visible to the person being shared, and you must not try to get around that.
• You must not use the app for anything unlawful, and must not interfere with it or try to access other people’s data.

4. Your account

You sign in with your own mobile number (Android in India), with your own Google account (Android elsewhere) or, on iPhone, with Sign in with Apple. Keep your phone secure and tell us if you think someone else has used your account. You can delete your account at any time in the app (see how). We may suspend or close accounts that break these terms or are used to harm others.

5. Important safety information

• The app is not an emergency service. In an emergency call your local emergency number (112 in India and the EU, 911 in the US, 000 in Australia, 999 in the UAE). SOS alerts go to people in your circle, not to the police or ambulance.
• Location, trip detection and alerts depend on your phone, battery, network, GPS signal and phone settings. Some phones stop apps in the background unless you change settings. We cannot promise that every alert will arrive on time, or at all. Do not rely on the app as your only way to keep someone safe.

6. Free service and Premium

The core of the app is free: live location, arrival alerts, SOS and pausing. Nexus Premium is an optional paid subscription that adds more saved places, your full trip history and a weekly driving report. We will not charge you without asking first.

• One subscription covers the circle. One member buys Premium and everyone in that circle gets the Premium features while the subscription is active. If the person who pays leaves the circle, it keeps Premium until the end of the period already paid for. They keep being charged by Apple or Google until they cancel it there; if they keep it, it then covers the circle they are in. If it ends, is cancelled, or the person who pays deletes their account, the circle returns to the free plan, with its free limits (up to 3 saved places and the last 7 days of trip history).
• Price and billing. The price and billing period (monthly or yearly) are shown in the app, in your local currency, before you confirm. Payment is taken by Apple (iPhone) or Google (Android) from the account you buy with, and we never see your card details. The subscription renews automatically at the same price until you cancel.
• Free trial. New subscribers may get a free trial. If you do not cancel at least 24 hours before it ends, the subscription starts and you are charged.
• Cancelling. Cancel at any time in your Apple ID settings or in Google Play. You keep Premium until the end of the period you paid for. Deleting the app or your account does not cancel a subscription: cancel it in the store first.
• Refunds. Apple and Google handle payments and refunds under their own rules. Your legal rights as a consumer are not affected.
• Price changes. We may change prices for new subscriptions. For existing subscribers any change follows Apple’s or Google’s rules and is shown to you by them before it applies.
• Apple purchases. Apple’s standard Licensed Application End User License Agreement also applies to purchases made on iPhone.

7. Our responsibility

We provide the app “as is” and work hard to keep it running, but we do not promise it will always be available or error-free. To the extent the law allows, we are not responsible for indirect or consequential loss arising from the use of, or inability to use, the app. Nothing in these terms limits liability that cannot be limited by law.

8. Changes

We may update these terms. If a change matters, we will tell you in the app. Continuing to use the app after a change means you accept it.

9. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of India. If you use the app as a consumer in another country, the mandatory consumer protection laws of that country still apply to you.

10. Contact

Ecross Technologies Private Limited, India. Email: care@carx.io